Can I decline booking inquiries or booking requests?

You can decline any booking inquiries or bookings that you can’t accommodate, but you should do so within the turnaround time. Whether you accept or decline, the amount of time it takes you to respond to requests is factored into your response rate.
When you decline a booking request, the dates of your listing become available for prospective guests to raise room share requests with you.

How do I communicate with guests & where can I view my communication history?

Messaging on RoomShare starts when a guest makes an inquiry or booking request. Afterwards all messages related to that inquiry or booking request will appear in your chats.

View or send a message

1. On RoomShare, go to the chats tab on your dashboard
2. Under chats, you'll see a message thread for each inquiry or booking
3. Click on a message thread to view old messages or send a new one.

You must be logged in to your RoomShare account to view or send messages.

To delete a particular chat thread 1. On RoomShare, go to the chats tab on your dashboard
2. Under chats, you'll see a message thread for each inquiry or booking
3. On each message thread there is a cross available at the right side of the message which you can use to delete the chat message
Chat Threads When you click on a chat message, you can view the conversation and also the following information:

  • Guest profiles including number of reviews, verifications, and description.
  • Booking and payment details such as date of inquiry, guest requirements etc.
  • Events such as booking confirmation and special offers are notated in the timeline of the conversations.
  • If any actions are needed from you, you’ll see the prompt under the notifications tab of your dashboard. Guests can make booking inquiries or booking requests, and hosts will be able to accept or decline requests.

    What should I do if I am uncomfortable sharing the room with a guest?

    Your safety and comfort are always a priority. If you find that a guest isn't a fit based on your preference or interests, you can decline their booking request or cancel the booking. Before you've accepted a booking request

    Once you receive a booking request from a guest, you have complete flexibility to visit the guest’s profile & then based on your personal likes & dislikes accept or reject the request. Declining an individual booking request won't negatively impact your listing's placement in search results—however, if you decline many or most booking requests, your search result placement may be negatively impacted.

    After you've accepted a booking request If you've already accepted the booking request & the guest has made the payment, you can stillcancel it. You may be subject to cancellation penalties as per RoomShare’s cancellation policy.

    How will my email address & other contact details look to other people?

    RoomShare will never share any personal contact details of either the host or guest before any booking request has been confirmed by the host & payment received from the guest. Initially if a guest visits the host’s profile, he can see all the details provided by the host except the contact email address & mobile number. Once a booking has been confirmed by both the host & guest, both would receive communications with the contact details of each other.

    What should I do if a guest wants to see my hotel room before booking?

    Typically, RoomShare only releases contact information for hosts and guests after a booking is confirmed.

    If a guest requests a viewing of your space before they book, encourage them to review your listing description and photos, and be available to answer any additional questions they have about your listing.

    Bookings and payment also needs to be made directly through the RoomShare platform. This helps ensure that you're protected under our Terms of Service, cancellation and refund policies.

    What do I do if my guest does not show up for their reserved booking?

    If you’re having trouble getting in touch with your guest before their arrival you may want to try contacting them using a different form of communication. For example, you can try reaching them through:
    Chat: Find your guest in your Chats and send them a note
    Email or phone: Go to Your Listings, click on the listing with the confirmed booking, and use the email address or phone number listed

    Keep in mind that many guests don’t have access to a phone or have an alternate phone number while traveling, or they may also be in-transit or encountering travel delays that will affect their arrival time.

    If your guest decides to cancel or not show up for an active booking, we’ll uphold your cancellation policy, and your payout will be released 72 hours after the originally scheduled check-out date.

    What is response rate & acceptance rate?

    Response rate indicates the average time taken by you to respond to all new requests raised by guests. Acceptance rate indicates the number of booking requests you approved divided by the total number of booking requests you received.

    What do I do after I receive a booking request?

    You have a turnaround time of 2 hours to accept or decline a booking request before it expires. It might even happen that you might receive multiple booking requests from different guests. Its up to you to approve or reject any booking request. Once a booking request expires both the host & guest are notified about it & the guest needs to search for an alternative room listing.

    You can set up alerts on your mobile phone to get notified of booking requests instantly.

    Accept or decline the booking request:

    Accept or decline the booking request on your desktop or from your mobile app. You can also message the guest to review trip details before accepting or declining their request. A message doesn’t count as a response to a request.

    If you accept, we’ll notify the guest about the approval and after receiving payment from the guest schedule your payout for 72 hours after check-out.

    If you decline, a notification will be sent to the guest to look for an alternative room listing.

    What happens if I or the guest cancels a confirmed booking?

    All cancellation requests raised by the host or guest are subject to the cancellation policy of RoomShare. Under special circumstances subject to complete discretion of RoomShare the cancellation policy will be waived for both the host and guest.

    How do I cancel my confirmed booking as a host?

    If you need to cancel a guest’s booking:

    1. Go to manage listings option under host tab
    2. Find the listing with booking confirmed you need to cancel
    3. Select Cancel to start the cancellation process

    Cancellation Penalties

    Canceling a guest's booking can have serious implications on their trip and also will be subject to the cancellation policy of RoomShare.

    How do I calculate my payout?

    The payout you receive is (Your average per night rate (applicable for multiple nights) or Your per night rate (applicable for single night stays)) x (no of nights) - 20% of total amount which is RoomShare’s host service fee. To view information about any of your payouts, visit your Transaction History.

    When do I get paid?

    RoomShare releases your payout 72 hours after your guest’s scheduled check-out date. The time it takes for the funds to arrive in your account depends on your bank to which the payment is made. After RoomShare releases the payments, on an average it might take up to 3 business days for money to reflect in your account.

    How does RoomShare process payments?

    RoomShare’s payment system is designed to make transferring money between guests and hosts as simple and reliable as possible.

    Here’s how it works: 1. Guests pay RoomShare when they book a place
    2. RoomShare releases the money to hosts 72 hours after the guest checks out

    Using RoomShare’s payment system is required to make a booking, and it helps ensure that both parties are protected under our Terms & Conditions, Cancellation Policies, Guest Refund Policy, and other safeguards.

    RoomShare automatically includes service fees in each transaction for both guest and host.

    Where do I find information about my payouts?

    You can check the status of your payouts and view detailed information on your earnings at any time from your Transaction History.

    You can filter transactions by listing, and date. View details of your payouts by clicking on the booking Id.

    Completed payouts

    To see payouts that have been released by RoomShare, view Completed Transactions. We release payouts to hosts 72 hours after a guest checks out, but the time it takes to receive a payout after it’s released depends on your bank processing the payment.

    Upcoming payouts

    To see your upcoming scheduled payouts from RoomShare, view Future Transactions. Adjustments or any other fees are displayed separately.

    How do I access receipts & payout details for completed bookings?

    To access individual receipts as well as all your payout details visit Transaction History under the Settings option of Account Tab.

    What are host service fees?

    RoomShare charges a service fee of 20% every time a booking is completed. This is the charge for letting the host find a compatible room sharing partner along with covering the costs of processing guest payments. The service fees details can be seen as a part of each successful transaction carried out and the transaction details can be retrieved from the Transaction History.

    What are the different payout methods to receive payments as a host?

    Currently the RoomShare platform only supports direct bank transfer, where the bank details are provided by you & the payment gets credited to your registered bank account.